FAQ’s

Frequently Asked Questions

Get clear answers about our supplement brands, product authenticity, orders, delivery, and returns — all in one place.

Products
Are all supplements on Kahma authentic?
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Yes. We source products directly from verified brands and authorised distributors to ensure 100% genuine supplements.

Do you sell multiple supplement brands?
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Yes. Kahma Supplements is a multi-brand store offering whey protein, mass gainers, pre-workouts, vitamins, and more from leading Indian and international brands.

How can I check product expiry and batch details?
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All expiry dates and batch information are printed on the product packaging. We only dispatch fresh stock.

Do you provide guidance on choosing supplements?
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We can guide you based on general fitness goals. However, we recommend consulting a certified nutritionist or doctor for personalised advice.

Shipping
How long does delivery take?
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Orders are usually dispatched within 1–3 working days. Delivery typically takes 3–7 business days depending on your location.

Do you offer Cash on Delivery (COD)?
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Yes, COD is available on eligible orders. Additional charges may apply depending on order value and location.

Orders & Payments
How can I track my order?
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Once shipped, you will receive a tracking link via email or SMS to monitor your delivery status.

Can I cancel or modify my order?
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Orders can only be cancelled before dispatch. Once shipped, cancellation or modification is not possible.

Returns & Refunds
Do you accept returns on supplements?
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Due to safety and hygiene reasons, returns are only accepted for damaged, defective, or incorrect products reported within 24 hours of delivery.

How are refunds processed?
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Prepaid refunds are issued to the original payment method. COD refunds require bank or UPI details and are processed within 7–10 working days after approval.