At Kahma Supplements, we want you to be completely satisfied with your purchase. If you are not fully happy with your order, our team is here to assist you.

1. Eligibility for Returns

To qualify for a return or exchange:

• The product must be unused, unopened, and in its original packaging.
• The return request must be made within 7 days of delivery.
• Proof of purchase (order number or receipt) is required.

Note: For safety and hygiene reasons, opened or used supplements cannot be returned.

2. Non-Returnable Items

We do not accept returns for:

• Opened or partially used supplements
• Gift cards or promotional items
• Clearance or final-sale products

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product:

• Email us at support@kahmasupplements.ca within 7 days of delivery.
• Include your order number and clear photos showing the issue.

Our team will review your request and arrange a replacement or refund promptly.

4. Refunds Process

Once your return is approved and received at our warehouse:

• Refunds will be issued to your original payment method within 5–10 business days.
• Shipping fees are non-refundable, except in cases of our error (wrong or damaged product).

5. Exchanges

If you would like to exchange a product for a different item or flavor, please contact our support team. Exchanges are processed after the original product is returned and inspected.

6. Shipping Your Return

Please send returned items to:

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

7. Late or Missing Refunds

If you have not received your refund:

• Check your bank or card statement again.
• Contact your payment provider, as processing times may vary.
• If the issue persists, email us at support@kahmasupplements.ca.

8. Contact Us

Our team is committed to resolving any concerns quickly and professionally.